Running an eCommerce business offers many advantages, but the high return rates can hurt your profits. According to the National Retail Federation, approximately 17.6% of merchandise purchased online is returned. That's almost one in five purchases!
We know Amazon returns are a pain point for most sellers, so we invited experts from Getida and Axiom Prep to discuss how to improve your FBA returns and reimbursement management process.
They discussed:
How much returns can impact an Amazon business
Why a single return caused serious damage for a swim diaper company
Details about Amazon's recent FBA reimbursement changes
How to turn returns into revenue
What to consider when using Amazon's Grade & Resell program
Pros and cons of processing returns and refunds internally vs. outsourcing
Peak season is just a few weeks away, so now is the time to get your returns and reimbursement processes in shape. Watch this conversation to get answers to your top questions in real time!
The Presenters
Will Abrams is an entrepreneur with a focus on Amazon-based businesses. He co-founded Axiom Prep and previously founded ADB Distribution, which specialized in importing specialty dog and cat food from Canada for the Amazon US marketplace. In his role at Axiom Prep, Will oversees returns management for over 200 Amazon businesses across 22 countries, driving efforts to maximize profits, reduce operational complexity, and minimize environmental impact. As the co-founder responsible for marketing at Axiom Prep, he has successfully positioned the company as a leader in the returns management space. Will has lived in Charlotte and Hong Kong but currently resides in Atlanta, GA with his girlfriend. He is passionate about all things sports and has recently developed golf fever.
Lisa Kinskey, Marketing and Partnership Manager at Getida, first joined the eCommerce industry by way of an end-to-end supply chain service provider in the summer of 2020. Since June 2022, Lisa has been dedicated to helping educate FBA sellers about how to increase their profitability and minimize FBA fees through FBA auditing and reimbursements. She also co-hosts Getida’s two podcasts: Prime Talk and Sellernomics.
Louis Mizzell is the Director of Product at eComEngine, where Amazon sellers have turned for software solutions since 2007. He enjoys talking to customers about feature requests and ideas for FeedbackFive, RestockPro, and eComEngine's newest offering, SellerPulse.
Kristin Hutcherson is the Partnership Manager at eComEngine. She loves learning about other businesses in the Amazon space.
Originally published on August 1, 2024, updated August 21, 2024
This post is accurate as of the date of publication. Some features and information may have changed due to product updates or Amazon policy changes.
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