|
Lite |
Basic |
Pro |
Enterprise |
| Email Management |
|
|
|
|
| Monthly emails included |
50 |
250 |
1500 |
8,000 - 1,000,000+ |
| # of Email Campaigns |
3 |
3 |
10 |
Unlimited |
| Send feedback and review request emails via Buyer-Seller Messaging |
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|
|
| Automate official Amazon Request a Review messages |
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| Manually exclude orders from solicitation |
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|
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| Basic timing capabilities (time of day, days after order, etc.) |
|
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|
|
| Advanced timing capabilities (days after delivery) |
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|
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| Auto-exclusions (Late Orders, Refunded Orders, Out of Country) |
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|
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| Advanced campaign rules (Segment by ASIN, Fulfillment Channel, geography, etc.) |
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|
|
| Email overage fees (price per email, over plan limit) |
N/A |
N/A |
$0.0075 |
as low as $0.0009 ($0.0075 - 0.0009) |
| Feedback |
|
|
|
|
| Supports Amazon.com, .ae, .ca, .com.au, .com.br, .com.mx, .co.uk, .de, .es, .fr, .in, .it, .nl, .pl, .se, .sg, and .tr. |
|
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|
|
| Reputation management dashboard |
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|
|
| Feedback analytics over 7, 30, and 90 days |
|
|
|
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| Export feedback to .CSV file |
|
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|
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| Feedback alerts by email and text |
|
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|
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| Automated workflow for resolving feedback issues |
|
|
|
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| Product Reviews |
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|
|
|
| Supports Amazon.com, .ae, .ca, .com.au, .com.br, .com.mx, .co.uk, .de, .es, .fr, .in, .it, .nl, .pl, .se, .sg, and .tr. |
|
|
|
|
| Monitor your own ASINs |
|
|
|
|
| Monitor competitor ASINs |
|
|
|
|
| Free ASINs included with plan |
2 |
2 |
5 |
10 |
| Track up to 10,000 ASINs |
|
|
|
|
| Review analytics over 7, 30, and 90 days |
|
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|
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| Export feedback to .CSV file |
|
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|
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| Review alerts by email and text |
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|
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| Email Content |
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|
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| Pre-built Amazon TOS compliant email templates for feedback and review requests |
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|
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| Professionally translated default email templates |
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|
|
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| Advanced HTML editor |
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|
|
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| Feedback removal request email template |
|
|
|
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| Customize with your logo |
|
|
|
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| Targeted links for buyers to leave feedback or reviews |
|
|
|
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| Insert product specific content |
|
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|
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| Include attachments such as PDF files |
|
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|
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| Customizable CTA buttons |
|
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| Administrative |
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| Daily email summary of your feedback and review activity |
|
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|
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| Complete history of FeedbackFive activity for each order |
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| Manage multiple stores |
|
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| Unlimited users |
|
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| Support |
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| In-app onboarding |
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| Self-Service Help Center |
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|
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| Email |
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| Chat |
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| Phone |
|
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|
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| Personal kick-start session with an account advisor |
|
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|
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| One-on-one account optimization calls |
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|
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