Monitoring and Analytics
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      How do I delete removed ratings from FeedbackFive?

      If a seller feedback rating is removed, or if a product review is resolved, you can mark the ratings in FeedbackFive to track them.

      Seller Feedback

      If either Amazon or your buyer removes a feedback rating, FeedbackFive will still display it. However, you can mark it as removed by ticking the checkbox to the right of the feedback on the Feedback page.

      Arrow pointing to the feedback removed column on the Feedback page in FeedbackFive

      This helps you to keep track of which feedback has already been resolved.

      Product Reviews

      According to Amazon policy, you cannot ask buyers to remove product reviews, and Amazon only removes reviews that violate their community guidelines. 

      However, if you have addressed the issue related to a certain review or responded to the review, you can tick the checkbox to show that the issue has been resolved.