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FeedbackFive

FeedbackFive

Help Center

Getting Started

Definitions of FeedbackFive Terms

How do I set up FeedbackFive?

How can I use the Amazon Request a Review feature in FeedbackFive?

Switching from another feedback tool?

What is the Official Amazon Feedback and Review Request Template?

How do I sign up for FeedbackFive?

Add your Solicitation Email Address

Choose or Create your Templates

Activate Your Campaigns

Monitor ASINs for Product Reviews

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Frequently Asked Questions

How can I improve my FeedbackFive results?

Does FeedbackFive integrate with help desk software?

Does FeedbackFive have A/B testing?

Why are my FeedbackFive emails "pending"?

Why aren't my FeedbackFive emails sending?

Why are some of my emails not delivered?

How do I copy templates and campaigns to another store?

Why don't the links work in my sent emails?

GDPR Frequently Asked Questions

How much of my data will be imported into FeedbackFive?

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Best Practices and Amazon Policy

Are My Emails Compliant with Amazon Policy?

FeedbackFive Template Library

Why did Amazon restrict or block my proactive messages?

What day should I send my FeedbackFive requests?

What can I include in my FeedbackFive emails?

How should I request product reviews?

How should I write my emails?

Should I request seller feedback or product reviews?

What subject line should I use in FeedbackFive?

What is the Daily Email Limit?

What time should I send my FeedbackFive emails?

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Email Features and Exclusions

How can I send messages in the buyer's preferred language?

How do I send product-specific emails?

How can I exclude buyers who have opted out?

How can I exclude specific orders or buyers?

How can I exclude buyers who contacted me or initiated a return?

How can I exclude late and out-of-country orders?

How can I exclude refunded orders from FeedbackFive emails?

How can I see the email schedule?

How can I exclude canceled orders?

How do I use Shortcut Tags?

Can I exclude some SKUs from my emails?

How do I use Custom Campaign Rules in FeedbackFive?

How do I use SKU Tags?

How do I send attachments?

How do I add my logo (and other images)?

How can I send emails manually in FeedbackFive?

How do I change email timing?

How do I resize images in my FeedbackFive email templates?

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Monitoring and Analytics

How can I see repeat buyers in FeedbackFive?

What do the ASIN Statuses mean in FeedbackFive?

What else can I do on the Campaigns page?

How do I see FeedbackFive email analytics?

How do I respond to Amazon product reviews?

How do I request negative feedback removal?

What is the Orders Overview page?

What is the Daily Feedback Summary?

What is an Order Status?

What can I do on the Product Reviews pages?

What can I do on the Seller Feedback page?

What's on my FeedbackFive Dashboard?

What can I do on the FeedbackFive Order Data page?

How can I receive alerts about new feedback and reviews with FeedbackFive?

How do I delete removed ratings from FeedbackFive?

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Account and Store Settings

What Product Review Management plan do I need?

How do I connect FeedbackFive to Amazon?

How do I view my FeedbackFive invoice?

How can I add additional users to FeedbackFive?

How can I change my FeedbackFive store name?

What happens if I exceed my FeedbackFive email limit?

Can I view my FeedbackFive invoice as a PDF?

How can I add additional stores or international marketplaces to FeedbackFive?

How can I change my FeedbackFive billing information?

How can I change my FeedbackFive User Login Name or Display Name?

How do I see my positive feedback? (E.U. Marketplaces)

How do I see my positive feedback? (North America, India, and Far East marketplaces)

When does my FeedbackFive free trial end?

Who is the FeedbackFive Account Owner?

How do I cancel FeedbackFive or remove a store?

How can I reactivate my FeedbackFive account?

How can I reset my FeedbackFive password?

How do I manage my agency clients in FeedbackFive?

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