Turn on General Exclusions on the Exclusions page.
Exclusions are settings that allow you to easily prevent certain types of orders from receiving emails.
You can exclude orders that are shipped late and orders that are shipped out of the country on the General Exclusions page.
Note: Canceled orders and orders that have already received negative feedback are automatically excluded. Refunded orders can be excluded at the campaign level.
How to Turn On Exclusions
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Select FeedbackFive in the top navigation and hover on the left side of the screen to open the navigation menu. Click Exclusions to open the settings.
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On the General tab, there are two exclusion settings available:
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Exclude orders that ship late from solicitation? Orders are reported late by Amazon if the promised ship date is missed.
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Exclude orders shipped out of country from solicitation? Orders are considered “Out of Country” if the delivery address is outside of the main country for your Amazon marketplace.
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Toggle each switch on to exclude that category of order.